Shipping & Returns
Shipping Policy
At ZENVIO, we are committed to providing a smooth and reliable delivery experience. Orders are generally processed within 1–3 business days after payment confirmation. Delivery times vary depending on the product, destination, and shipping method selected at checkout.
Once your order has been shipped, tracking information will be provided when available. Please note that tracking updates may take a few business days to appear, and delivery times can occasionally be affected by carrier delays, holidays, customs processing, or other circumstances beyond our control.
Orders containing multiple products may be shipped in separate packages and may arrive at different times.
For international orders, customs duties, taxes, or import fees may apply depending on the destination country's regulations and may be the customer's responsibility.
If your order is significantly delayed, arrives damaged, or you experience any issue with your delivery, please contact our customer support team with your order number. We will be happy to assist you.
Return & Exchange Policy
At ZENVIO, customer satisfaction is our priority. If your order arrives damaged, defective, incorrect, or does not arrive as expected, please contact our customer support team as soon as possible with your order number and clear photos or videos when applicable.
Each request is reviewed individually. Depending on the circumstances, an eligible order may qualify for a refund, replacement, or other appropriate resolution.
If a return is required, please do not send the product back before receiving instructions from our support team. Return eligibility and any applicable requirements may vary depending on the product and the nature of the issue.
Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Please note that orders that have already entered processing or shipment may not be eligible for cancellation. For the best chance of making changes or requesting a cancellation, contact us as soon as possible after placing your order.
For any questions regarding returns or refunds, please contact our customer support team. We are committed to handling every request fairly and efficiently.